Returns, Refunds & Complaints Policy in Leamouth
Our Fresh Flowers Guarantee for Leamouth
At Flower Delivery Leamouth, we take immense pride in being a trusted local florist, delivering vibrant, fresh flowers to households and businesses across Leamouth and its surroundings. Each bouquet is hand-crafted with care and backed by our Fresh Flowers Guarantee. If you’re not fully delighted with your experience, we’re here to resolve any issues quickly and fairly.
Damaged-on-Arrival Policy
We make every effort to ensure your flowers arrive in perfect condition. In the unlikely event that your order is damaged on arrival, please inspect your delivery as soon as it’s received. If you notice any physical damage or breakage, contact us on the same day, ideally within a few hours of receipt. Our team will review your case and may request photos to assess the issue. We strive to remedy such situations promptly for your peace of mind.
Freshness Window Guarantee
Your satisfaction is at the heart of what we do. We stand by a freshness window of at least 5 days from delivery under normal care conditions. If your flowers wilt or deteriorate within this time, not caused by neglect or environmental extremes, you are entitled to a replacement or a refund. Please notify us as soon as feasible within the freshness window and retain the flowers for our assessment. This guarantee is our promise of quality to every Leamouth customer.
Refund & Replacement Options
We offer two simple options if your flowers fall short of our standards:
- Replacement Bouquet: We will send a new bouquet of equal or greater value to your Leamouth address, free of charge, at the earliest possible opportunity.
- Full or Partial Refund: Depending on the issue, you may opt for a full refund or a partial refund to reflect any minor problems with your order.
To process a refund or replacement, we may require proof of the issue (such as clear photographs or a brief description) within the first 48 hours of delivery. Our goal is always your complete satisfaction and confidence in our service.
How to Make a Complaint
If you experience a problem, wish to provide feedback, or have concerns about your order, we invite you to contact us directly. Please provide as much information as possible, including your order number, a description of the issue, and any supporting materials. Our dedicated customer service team will acknowledge your complaint promptly and aim to resolve your case within 2 working days.
Flowers are our passion, and your happiness is our priority. Every complaint helps us improve, and we handle all correspondence with the utmost care and respect.
Trusted Local Florist Serving Leamouth
As a genuine local Leamouth florist, we’re committed to upholding the highest standards in every bouquet that leaves our shop. Our reputation in the community is built on reliability, transparency, and floral excellence. Thank you for choosing Flower Delivery Leamouth to brighten your home or workplace. Your trust means everything to us, and we look forward to serving you again in the future.
